NVQ in Management Level 3

Mandatory Units

1. Manage your own resources and professional development

2. Provide leadership in your area of responsibility

3. Allocate and monitor the progress and quality of work in your area of responsibility

4. Ensure health and safety requirements are met in your area of responsibility

Optional units

The candidate is required to complete at least three optional units

1. Promote equality of opportunity and diversity in your area of responsibility

2. Encourage innovation in your area of responsibility

3. Plan change

4. Implement change

5. Develop productive working relationships with colleagues

6. Recruit, select and keep colleagues

7. Provide learning opportunities for colleagues

8. Manage a budget

9. Manage a project

10. Monitor and solve customer service problems

11. Work with others to improve customer services