NVQ in Business and Administration Level 3

Mandatory Units

1. Carry out your responsibilities at work

2. Work within your business environment

The candidate must also complete at least four optional units, with at least three from Group B

Group A

1. Ensure your own action reduce risks to health and safety

2. Manage diary system

3. Organise business travel and accommodation

4. Use IT systems

5. Use IT to exchange information

6. Database software

7. Presentation software

8. Specialist or bespoke software

Group B

1. Make administrative arrangements for the movement of individuals outside custodial establishments

2. Contribute to maintaining security and protecting individuals rights in the custodial environment

3. Supervise an office facility

4. Procure products and services

5. Manage and evaluate customer relations

6. Manage the payroll function

7. Complete year-end procedures

8. Monitor information systems

9. Run projects

10. Research, analyse and report information

11. Plan, organise and support meetings

12. Make a presentation

13. Organise and co-ordinate events

14. Word processing software

15. Spreadsheet software

16. Website software

17. Artwork and imaging software

18. Design and produce documents

19. Plan and implement innovation and change

20. Develop productive working relationships with colleagues

21. Provide leadership for your team

22. Prepare text from notes

23. Prepare text from shorthand

24. Prepare text from recorded audio instructions

25. Calculate and verify critical dates for sentences

26. Verify the release process

27. Administer legal files

28. Administer representations

29. Administer the appeals process